I was unable to find an Amherstburg Municipal Complaint Resolution Policy on the town’s website, although the Ombudsman Ontario site states every municipality should have a council approved general complaint policy.

The Ombudsman site includes the resource, Tips for Municipal Complaint Resolution Policies.

What is a complaint?
An expression of dissatisfaction made to or about a public organization about some aspect of its programs, services or people where a response is explicitly or implicitly expected. – Ontario Ombudsman

• Submit your complaint to the municipality, preferably in writing. You’ll need names and titles of people you spoke to or emailed, when you contacted them (dates), what they told you (notes or copies of emails).
• If you’re not satisfied with the response, determine if the complaint is within the Ombudsman’s jurisdiction. Learn more at What we can and can’t do.
• If you’re ready, you can make a complaint online via this form: File your complaint, or by email, phone, or in person.

Contact Information:

Mailing address:

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

• Toll-free (Ontario only): 1-800-263-1830
• Outside Ontario: 416-586-3300
• TTY (teletypewriter): 1-866-411-4211
• Fax: 416-586-3485
• Toll-free Fax: 1-866-863-2560
• Email: info@ombudsman.on.ca