Town Outsourcing Human Relations, Insurance, Benefits Administration?

A little over two weeks ago, I made an inquiry regarding “the role of AON Hewitt in relation to the town; the date the service was acquired; the annual cost and the length of the contract.”

According to its website, “Aon is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services.”

As expected, a bureaucratic process ensued:

Paula Parker, the town’s Manager of Municipal Governance, asked me to clarify “whether you mean Insurance or Human Relations?  Once I have a better understanding, I may better answer your question.”

I replied “just to clarify, any and all roles of AON Hewitt in its relationship to the town.”

Ms. Parker, “Thank you for the clarification Mrs. Saxon, I have copied Michelle Rose, Manager of Human Resources, as she may be better able to assist you with this portion of your request.”  (I also made an inquiry relative to the procedure by-law; more on that will be posted on a future date).

I emailed Ms. Parker, Ms. Rose and all council members, “it’s been two weeks since i asked the question below about AON Hewitt; is it any wonder people complain about a lack of transparency?”

Ms. Parker, “I apologize for the delay in response.  It is my understanding that the Town does not have this information and Michelle Rose, Manager of Human Resources, is trying to obtain the information you have requested from AON Hewitt.   However, has not received the information to date. When I have any other information on the status of your request, I will certainly notify you.”

How could the town not have this information? Either a relationship exists or it doesn’t.

Commentary by Linda Saxon

1 thought on “Town Outsourcing Human Relations, Insurance, Benefits Administration?

  1. Well said. Last month when I asked for two documents about ‘the Audit’, it took Town Hall the ‘legal’ thirty days to respond ‘these documents do not exist’. It wasn’t accidental. It was deliberate!

    Is it possible to build on these cases and compile a list of ‘obstructions’. Do you know of others, yours and other peoples?


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