ONTARIO REGULATION 429/07 made under the ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005, outlines the Accessible Customer Service Feedback process in section 7.  (1)  Every provider of goods or services shall establish a process for receiving and responding to feedback about the manner in which it provides goods or services to persons with disabilities and shall make information about the process readily available to the public.

I find the town’s web site difficult to navigate and the link to the Amherstburg Accessible Customer Service Feedback Form on this page is broken.

To Locate the Amherstburg Accessible Customer Service Feedback Form:

Visit www.amherstburg.ca

Click on residents

Click residents tab at top

Click accessibility on the left side bar (not in alphabetical order)

Click customer service under accessibility on the left side bar

Scroll down until you find the link to the Accessible Customer Service Standards Policy

The feedback form is the last page of the policy.

Note: it doesn’t state any action will be taken, just that feedback will be responded to within three (3) business days of its receipt by the Town.