Category Archives: Accessibility

Amherstburg Accessible Customer Service Feedback Form

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ONTARIO REGULATION 429/07 made under the ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005, outlines the Accessible Customer Service Feedback process in section 7.  (1)  Every provider of goods or services shall establish a process for receiving and responding to feedback about the manner in which it provides goods or services to persons with disabilities and shall make information about the process readily available to the public.

I find the town’s web site difficult to navigate and the link to the Amherstburg Accessible Customer Service Feedback Form on this page is broken.

To Locate the Amherstburg Accessible Customer Service Feedback Form:

Visit www.amherstburg.ca

Click on residents

Click residents tab at top

Click accessibility on the left side bar (not in alphabetical order)

Click customer service under accessibility on the left side bar

Scroll down until you find the link to the Accessible Customer Service Standards Policy

The feedback form is the last page of the policy.

Note: it doesn’t state any action will be taken, just that feedback will be responded to within three (3) business days of its receipt by the Town.

De railed

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At the April 18, 2011 Council Meeting, Council directed Administration to proceed with installation of the hand railings in Rink A of the United Communities Credit Union for a cost of no more than $4,000.00.

However, rails will not be installed; The Amherstburg Echo quoted Rick Daly, “Installing these railings as directed would put the town in violation of the Ontario Building Code as well as the Ontario Fire Code.”

UCCU complex accessibility question

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on october 11, 2011, i emailed brenda percy, town clerk and requested documentation to support the claim that the UCCU is a fully accessible facility; she initially did not address my request, but then advised, “With regard to documentation to support the claim – I do not have that type of information but will inquire.”

on october 31, 2011, i emailed to inquire about the status of her inquiries; she replied, “Your question has been relayed to the appropriate manager and it is my understanding correspondence is being drafted.”

on november 7, 2011, brenda percy emailed me a copy of letter dated november 7, 2011 from Cindy Burkhour, MA, CTRS, CPRP, Access to Recreation, Jenison, Michigan, the consultant used in UCCU Centre regarding accessibility of the complex.

on november 8, 2011, i requested brenda percy to make further inquiries for documentation, including reports, correspondence, accessibility audits, council minutes, committee minutes, departmental minutes and reports, etc.,  that correspond with any earlier claims that the UCCU complex is accessible.

about two hours later, brenda percy replied, “the correspondence provided should satisfy your request. For any additional information, please feel free to search the public archives available on the Town website at www.amherstburg.ca”

i subsequently requested that my request and emails be placed on council’s agenda for the next meeting and the response was, “will do.”