Moving Beyond ‘Crazy’: Language and Disability Awareness

It’s 2025 and people are still using offensive language, including a resurgence of the ‘r word’. Councillor Allaire has used ‘crazy’ several times, including during a radio interview:

“like a crazy person”

“just a wild and crazy question“

“not trying to say anything crazy”

“yes I’m crazy and I did look at every single line”

“I had a few crazy questions“

“that route is crazy”

“it was crazy”

“it seems crazy”

“I feel it’s crazy”

“this is gonna sound crazy“

“it’s not so crazy“

“it’s crazy“

Back in 2019, the Amherstburg Accessibility Advisory Committee discussed an agenda item, Talking Accessibly, and carried a motion, “That Person First Language (PFL) BE ADOPTED as a pilot project at the Accessibility Committee level with further consideration of use in the organization at a later date.” 

Unfortunately, accessibility committee members have used outdated terms like handicapped.

In June 2023 I let council and CAO Critchley know that i was appalled to hear one Accessibility Advisory Committee member use “wheelchair bound” and another use “bound;” this language is outdated and offensive. i was equally shocked to see the term “crazy” used in three images on the town’s facebook page in reference to woofaroo. I provided a resource, Are You Still Using The Word Crazy in 2022,

i suggested there was a need for more training given the language used by a member of a committee that should be more aware of preferred terminology and the number of times i’ve encountered ableist attitudes.

The United Nations Disability Inclusion Strategy, launched in 2019, included Guidelines; the section below is from the original Guidelines, which have been updated (refer to pages 17 and 18).

5. USE PROPER LANGUAGE IN ORAL AND INFORMAL SPEECH

Most persons with disabilities are comfortable with the words used in daily life. You can say “let’s go for a walk” to a person who uses a wheelchair or write “have you heard the news?” to a person who is deaf. However, phrases such as “blind as a bat” or “deaf as a post” are unacceptable and should never be used, even in informal contexts. You should also be careful with metaphors like “blind to criticism” and “to fall on deaf ears”.

Misused terminology can also be inappropriate and hurtful, so avoid saying “I must have Alzheimer’s” when you forget something or “they’re paranoid” when people seem to be acting with excessive mistrust. Never use disability-related terms as an insult or to express criticism. For example, do not use the word “lame” to mean “boring” or “uncool”.

Another Resource: A way with words and images: guide for communicating with and about persons with disabilities.

Library Space Concerns Do Not Equal Accessibility Concerns

Comments from Councillor McArthur and Councillor Allaire following Monday night’s council meeting presentation by Library Board Chair Bachetti and Library CEO Adam Craig prompted me to write this post and email to those involved.

Please do not misinterpret space preferences or needs for accessibility. Following my ten year campaign to make the Amherstburg library accessible, which culminated in a human rights complaint, the Ontario Human Rights Commission hired a renowned accessibility expert, and the town eventually implemented his recommendations. The town also installed a plaque at the library crediting others with my accomplishment.

Other than concerns about the elevator, which is the town’s responsibility to ensure its maintenance and operability, there are no documented accessibility concerns. Instead, the often repeated plea is for a modern one floor library.

During an Amherstburg residents’ meeting I asked Deputy Mayor Gibb if the library board noted any deficiencies, and he answered none whatsoever.

I then emailed Adam Craig in September 2023: has the essex county library board noted any deficiencies with the amherstburg branch?

Mr. Craig asked me to be more specific and he stated, “In the time that I’ve been here we’ve noted a handful of issues that have popped up, and in every case the Town of Amherstburg has done a fantastic job of addressing them. I’m thinking specifically of some problems with the elevator that have been addressed, some heating and cooling issues, and so on.”

One year later, a September 9, 2024 letter from Mr. Craig and Library Board Chair Joe Bachetti states, in part, “As you’ll see, one of the most striking deficiencies across the County is at the Amherstburg Branch” which was in reference to space/square footage. The letter further stated, “the attached review doesn’t speak to other ongoing concerns with the current facility, not least of which are its accessibility and aging structural features.”

During the September 2024 Amherstburg council meeting, Deputy Mayor Gibb said the building is beautiful but no longer serves the purpose of what a modern library is. He didn’t put a timetable on addressing it but said it is an issue and a lack of square footage would become a bigger problem in future years.

I emailed Mr. Craig to advise that I read the report regarding square footage and accessibility concerns and noted that the majority of the report was about the square footage, comparisons with other municipalities and there was a vague reference to accessibility concerns. I asked if he would elaborate on the accessibility concerns: who determined there were accessibility concerns at the Amherstburg branch? what criteria was used? What specifically are the accessibility concerns?

Mr. Craig acknowledged that he thought what I was referencing was included in the covering letter and not the report:

‘…the space review doesn’t speak to other ongoing concerns with the current facility, not least of which are it’s accessibility and aging structural features.’

Mr. Craig further stated that he should have qualified that by noting that the library does meet the appropriate standards BUT contemporary library design shies away from multi-floor facilities because of the inherent difficulties with access. Even in the case of a branch like Amherstburg where we have an elevator in place, given the choice between an elevator and having everything on one floor, the best option is always a single floor (emphasis added). The concern is always with the reliability of the elevator.

Following the February 24, 2025 presentation to Amherstburg council by Mr. Bachetti and Mr. Craig, Councillor McArthur commented about the design of physical spaces to promote flexible, welcoming branches that are accessible and modern. He also mentioned having a beautiful building and shared his thoughts about how it’s not as modern or as accessible as it otherwise might be ideal. Finally, he asked Mr. Craig for his thoughts on that. Mr. Craig’s response pertained to a more modern space, modern library design and outdated architecture, outdated hardware and equipment.

Councillor Allaire stated, “so we’re trying to improve accessibility for our town, but our elevator seems to be out quite often at our library” and asked Mr. Craig if he knew how often it was down. Mr. Craig stated that he did not have the numbers in front of him, but he thought it was more regular than they would like; he added that he thought that was kind of inherent with any elevator. Councillor Allaire acknowledged that he was saying what they were lacking was space and the needs of a modern one level and Mr. Craig agreed that it was the size of the space.

Repeating Request For Patio Policy

While council will discuss temporary patio user fees at its February 24, 2025 meeting, it has yet to enact a patio policy, despite my emailing council and/or delegating about it seven times to ensure AODA compliance. I even provided resources.

So, for an eighth time, I’ve emailed council but this time I reminded them of their promises by Mayor Prue during the January 27, 2025 council meeting:

“this town has not been compliant. And I have promised, as mayor, and the council has promised, that we will hence for hence forward, going forward, always be AOD compliant. And I want people to know that the those who have disabilities have every right to use every one of the services in this town, the same as everyone else.”

I also quote the Municipal Act, section 14 (1):

A by-law is without effect to the extent of any conflict with,
(a) a provincial or federal Act or a regulation made under such an Act; or
(b) an instrument of a legislative nature, including an order, licence or approval, made or issued under a provincial or federal Act or regulation.  2001, c. 25, s. 14.

I also reminded them about Prue’s October 15, 2024 comment: “I am sorry that some people are not getting out of the way when someone comes by with a cane or a walker or a wheelchair, but what difference would it make if there was two cars there instead of the patio? If they won’t get out of the way on the sidewalk, they won’t get out of the way. And so I think that this is a business case has been made, and I do believe that is in the best interest of the town to be a welcoming and friendly place for people to sit out and have a meal in the sun. So I, will not be supporting the motion.”

I advised them that many municipalities have enacted patio policies that include AODA compliance and barrier removal and asked, will you keep your promises to do the same?

This council has proven how business friendly it is. Making a strong commitment to removing barriers and being AODA compliant is long overdue.

Michael Prue Then And Now – The AODA

Almost twenty years ago Michael Prue voted in favour of the AODA. In 2022, one of Prue’s campaign priorities was, ‘Ensure all town buildings are accessible to facilitate an open and inclusive municipality.’ Then in 2023 he declared in this town we have not brought it into force, while he also was quoted as saying the first dog park opening in Amherstburg, ‘reflects our commitment to creating a vibrant and inclusive community for all residents, including our beloved canine companions.’

Then-MPP Michael Prue stood in the legislature on May 10, 2005 to vote in favour of Bill 118, the AODA. Watch the moment at 4:26 into the video.

Mayor Micheal Prue declared we have not brought it into force during a May 23, 2023 Amherstburg Council Meeting. Listen to the audio.

Unofficial transcript:

2025 we’re going to have to make everything accessible in this town, that’s the law. I was in the legislature 20 something years ago, and I spoke to this issue when the bill was presented in the legislature, and I scoffed at them. I scoffed at the liberals who were standing up waving this piece of paper around, saying we’re going to be accessible, because it could take 25 years to bring it into force. Well, in this town, we have not brought it into force. 

Related: Prue on the Gordon House inaccessibility.

Open Air Opinion

The Windsor Star published my letter to the editor about Open Air on December 22, in response to a December 5 article, but it altered and deleted some content.

The article, Amherstburg keeps ‘controversial’ Open Air festival at 14 weekends mentioned that the administrative report “pointed to some businesses and demographics — particularly seniors and those with limited mobility — being heavily impacted by the festival, something highlighted by Pouget and Coun. Molly Allaire.”

The only impact I found mentioned in the report is the economic impact with a separate appendix that lists the economic impact; Total Visitors’ Spending $4,286,991

Comments deleted:

  • the part where I stated that I couldn’t find any mention in the report of seniors and ‘those with limited mobility’ being heavily impacted, nor could I find it being highlighted by Allaire; it was only Councillor Pouget that addressed the accessibility issue.
  • The number one complaint in the residents’ survey was accessibility so it’s pointless to tout closed streets as a family event if children with disabilities are excluded from accessing play areas.
  • Members of council that campaigned in favour of Open Air refuse to change their positions despite the negative impacts on some residents and businesses. I disagree with Mayor Prue that ‘this is a great thing that is happening in the town.’ Prue has bragged that he was in the legislature when the AODA was passed but declared last year that in this town we have not brought it into force. What are we waiting for?

Councillor Crain’s Accessibility Commitment

Following the 2022 election, I asked Crain the following questions. He answered. Then at some point he blocked me. I asked him why but didn’t get an answer. Actions do speak louder than words because he hasn’t always remained ‘available to address concerns any resident faces in the Town of Amherstburg.’

of the accessibility information the town provided to you for your campaign, which did you read?

I read all election material provided by the Town throughout my campaign, including any information pertaining to the Municipal Elections Act, 1996, the Ontarians with Disabilities Act, 2001, and the Accessibility for Ontarians with Disabilities Act, 2005.

what trainings have you participated in for accessibility legislation, for example, as an employee, volunteer, etc.?

Both the Town of Amherstburg and the County of Essex members of Council have received training on accessibility. I have also been advised that Administration will be doing a special session on accessibility in the first quarter of 2023.

how will you fulfill the obligation to remove barriers?

  • Continue an open dialogue with the Town’s Accessibility Advisory Committee.
  • Follow regulations outlined in the Accessibility for Ontarians with Disabilities Act. 
  • Always remain available to address concerns any resident faces in the Town of Amherstburg.
  • Work closely with Town Administration to establish procedures and measures that ensure those with disabilities have the opportunity to experience all our community has to offer.

The Impact of Open Air Events On Vulnerable Groups

Letter to the editor in response to the November 27 RTT articles.

Some of the comments during the delegation, committee and council meetings are appalling.

Carolyn Davies claimed that people can get out and enjoy the event and not be at home isolating from each other, something she said has positive mental health benefits. However, seniors and people with disabilities who can’t equally participate remain socially isolated, which can negatively impact their mental health and well-being. 

Although Ms. Davies mentioned that Open Air has been positive for her bed and breakfast, since she confirmed she has no accessible rooms, again, people with disabilities can’t equally participate. 

The suggestions that businesses should get creative or just adapt are dismissive and disrespectful; the negative impacts should not be minimalized.

Councillor McArthur stated how families come together, and he didn’t want to take that away from people. Yet children with disabilities that can’t equally access play areas can’t come together with families, so they have that opportunity taken from them.

Deputy Mayor Gibb said it is heartbreaking for him to see council unable to “get away from these entrenched positions” but it’s within his power to change his position. For me, it’s heartbreaking to see barriers in the community perpetuated and not removed so everyone in the community can equally participate in all aspects of community life.

As for the surveys, the number one complaint in the 2023 residents’ survey was accessibility, another concern that was overlooked and will continue every year for fourteen weekends until ingrained attitudes change. No one should claim we are an inclusive community if seniors and people with disabilities remain marginalized.

So much of the enthusiasm seems to be based on what are deemed to be positive impacts while disregarding the negative effects: it’s good for businesses, but not those that endure financial hardships; it’s good for people, but not if they are denied equal opportunities; and it’s good for the economy, but only for the businesses that profit.  

Instead of dismissing the so-called ‘naysayers’ that can’t share the hype, council should have drawn up an action plan to alleviate the hardships, exclusion and isolation that Open Air generates. 

Council’s Role in Accessibility: A Call for Action

Concerns that customers of the Salty Dog were impeding sidewalks, including people using assistive devices, were raised at the October 15 council meeting.

Following the meeting, I emailed council members: some of your comments during the October 15 meeting are concerning: 

  • ‘it’s good for the residents,’ 
  • it’s in the best interest of the town,’
  • ‘it’s AODA compliant because there are no trip hazards’,
  • ‘I am sorry that some people are not getting out of the way when someone comes by with a cane or a walker or a wheelchair, but what difference would it make if there was two cars there instead of the patio?’
  • ‘It’s two parking spots, or maybe a little bit more, there’s definitely not a parking issue downtown.’ 

there are barriers at the Salty Dog patio and there are trip hazards so if barriers exclude people with disabilities then it’s not good for the residents and it’s not in the best interest of the town. i’ve asked council to create a patio policy to ensure all patios are AODA compliant and i still encourage you to create one.

also, as i’ve pointed out a few times, businesses with barriers may face human rights complaints. in fact, two downtown businesses are currently facing human rights complaints.

thank you Councillor Pouget for acknowledging the right of people with disabilities to equally participate in our community.

As usual, Councillor Pouget was the only one to respond; she thanked me for promoting all accessibility issues in our Town and said she’d do whatever she could to help.

November 4, I emailed a follow up to council and shared one resource: since you’ve not yet enacted a patio policy, like other municipalities, i still urge you to do so. there is an abundance of best practices in other municipalities, along with the AODA standards to address barriers that continue to exist. why are you not addressing them?

for example, at a minimum, the Ontario Traffic Council’s Restaurant Patio Guidelines within the Right of Way ‘was created for the benefit of those road authorities who have not developed their own guidelines and as a supplementary resource to those road authorities who have developed their guidelines but are seeking additional guidance on the topics outlined herein.’

‘The intention of applying these guidelines is to ensure that universal accessibility, public safety and the streetscape experience are enhanced and not negatively impacted by the introduction of a patio within the road authorities’ right-of-way.’

7.1 Accessible Routes

Accessible routes must be provided through the patio area, as follows:

1)  The pedestrian clearway requires 1.8 metres of space on most sidewalks, with wider sidewalks with higher pedestrian volumes requiring 2.5 metres.
2)  To ensure the patio area does not impose a change in the direction of the pedestrian clearway of more than 20 degrees, the patio operator should use a tape measure and something to mark measurement points (pylons, chalk marks, etc.) to verify that this requirement is being adhered to
3)  The patio operator must provide accessible access to the patio with a minimum width of 1.8 metres.
4)  Accessible access can be achieved through two methods, installation of a temporary platform or a temporary accessibility ramp. It is the patio operator’s responsibility to comply with the Accessibility for Ontarians with Disabilities Act (AODA) at all times.
5)  The patio operator:
i)  Must not place patio materials in the pedestrian clearway.
ii) Must ensure the patio’s perimeter fencing has a solid base that is detectable for someone using a white cane.
iii)  Must not use the pedestrian clearway to queue patrons awaiting their reservation or table.
iv)  Must not place A-frame signs or other obstacles in the pedestrian clearway.

Salty Dog Patio Accessibility Issues

Comments by some members of council about accessibility at the Salty Dog patio during the October 15 meeting were concerning.

Councillor McArthur stated, in part, overwhelmingly, people love the Salty Dog patio. They love the environment that it creates in downtown Amherstburg, and it’s good for the economy. It’s good for business, but over and above everything else, it’s good for the residents of Amherstburg and that’s why I support it.

the burg watch: McArthur shouldn’t be supporting it because he’s council’s rep to the accessibility committee and the patio has barriers. Saying it’s good for the residents, while it’s not accessible to some residents with disabilities, is unacceptable.

Councillor Courtney stated, in part, it was AODA compliant, because there was no trip hazards, and was wide enough to get in.

the burg watch: There are trip hazards.

Mayor Prue stated, in part, the Salty Dog acted in good faith and continues to act in good faith. The staff went out and acted in good faith and obeyed every single caveat of the province of Ontario and every single bylaw that we have. I am sorry that some people are not getting out of the way when someone comes by with a cane or a walker or a wheelchair, but what difference would it make if there was two cars there instead of the patio? If they won’t get out of the way on the sidewalk, they won’t get out of the way. And so I think a business case has been made, and I do believe that is in the best interest of the town to be a welcoming and friendly place for people to sit out and have a meal in the sun.

the burg watch: an apology that people are not getting out of the way provides no meaningful action to correct the barriers to people with disabilities. The town cannot be a welcoming and friendly place if people with disabilities are not welcome to equally participate in activities. Thus, it is not in the best interest of the town.

Deputy Mayor Gibb: I mean, I just I don’t understand what the issue is. Two parking spots out of 500 you know what? I don’t think there’s a that big of a problem parking in downtown Amherstburg, the extra revenue, the extra jobs it brings.

the burg watch: I’d recommend more training. the number one complaint in the residents’ Open Air survey was accessibility, followed by parking. Council still needs to address the issue.

Councillor Crain stated, in part, it’s two parking spots, or maybe a little bit more, there’s definitely not a parking issue downtown.

the burg watch: again, the number one complaint in the residents’ Open Air survey was accessibility, followed by parking. Council still needs to address the issue.

The AODA aims to remove barriers. I have asked that council create a patio policy to ensure AODA compliance but no such policy has been implemented yet.

AODA Requirements for Sidewalk Construction Causes Concern For Residents

Two residents from the area will delegate at the October 28 council meeting to speak to the issue.

The report to council states, on January 22, 2020 the Town applied for funding toward the reconstruction of the sanitary sewers on George and Seymour Streets through the Investing in Canada Infrastructure Program (ICIP): Green Stream which is a joint federal/provincial grant
program. The proposed project involves the full replacement of the clay sanitary sewers
and all home connections to the property line on George and Seymour Street between
Richmond Street and Simcoe Street as well as some sections of Murray Street. Due to
the significant impacts to existing infrastructure that will result from the sewer replacement
the Town will also be replacing all the sidewalks, curbs and pavement.

The Town’s Licensing and Enforcement Division was requested to provide notice to homeowners of the upcoming infrastructure project on George and Seymour Streets and has circulated notices to the residents that have elements encroaching on public lands.

The report goes on the mention that while the area would be included in the Heritage Conversation District (HCD), the HCD has not yet been officially designated.

Then the AODA is mentioned, including the requirement to create a 1.5 m sidewalk width to comply, although there are exceptions to the Regulation under the AODA.

Three options are presented, even though administration states, this approach is the approach Administration has been proceeding with up to this point and continues to recommend as the best practice.

RECOMMENDATIONS include:

Delegated authority BE PROVIDED to the Clerk/Risk Manager to approve the
insurance requirements of encroachment agreements with regards to non-
commercial policy holders in the absence of Certificates of Insurance where
indemnification language is deemed to be satisfactory to offset the associated
risk; and,
Administration BE DIRECTED to bring back the amendments necessary to do so
for Council’s approval to the Encroachment By-law, By-law 2023-061, and the
Delegation of Authority Policy.